Frequently asked questions

1 event at a time on the “Discovery” plan, 50 on the “Essential” plan, 1,000 on the “Pro” plan. This is not a yearly total: delete an event and its slot frees up for the next one.

On the “Discovery” plan, your event is deleted 24 hours after it is created.

On the paid plans, your events and their results are kept until the end of your subscription.

The number of participants depends on your plan:

• 100 participants on the “Discovery” plan,
• 1,000 participants on the “Essential” plan,
• 10,000 participants on the “Pro” plan.

Same-day sign-ups have their own limit

Having people sign up on the day is counted separately:

• 25 sign-ups on the “Discovery” plan, by QR code,
• 100 sign-ups on the “Essential” plan, by QR code or at a kiosk,
• 1,000 sign-ups on the “Pro” plan, by QR code, at a kiosk or from a web form.

• By phone: each participant scans a QR code and signs up from their phone.
• At a kiosk: a screen or tablet, self-service or with a host, where everyone signs up. Available on the paid plans.
• Through the website: an online sign-up form that you share with a link. On the “Pro” plan.

They are two different things.

• Raffle numbers: the tickets you draw. They are numbers, with or without a prefix.
• Participants: anything you draw by name. People, but also plain text entries. They can come from your lists, your social media, phones, kiosks or the website.

Yes, from the “Essential” plan up: the screen header carries your logo and the title of your event, on every scene.

On the “Discovery” plan, the header stays the Randraw.studio header: its logo, in place of yours.

Yes, from the “Essential” plan up: 25 MB of images on the “Essential” plan, 200 MB on the “Pro” plan.

On the “Discovery” plan, scenes play with their default images: the ones you see in the previews.

500 raffle numbers on the “Discovery” plan, 5,000 on the “Essential” plan, 50,000 on the “Pro” plan.

No: a range of numbers goes on a single line, giving the first and the last.

Enter one line per range or per single number, and mix the two freely:

A : 1-500
B : 1-200
42

The letter before the colon is optional: it tells apart several books of tickets that each start again from 1. Pasting from a spreadsheet works: spaces, tabs and letter case are tidied up.

Yes: you exclude the absent winner, then draw someone else instead.

• During the broadcast, depending on the scene: “Cancel the last draw” excludes the winner who has just come up. That draw no longer counts: you draw again.
• At the end: “Exclude absentees” excludes several winners at once. You get back as many draws as there are absentees.

An excluded person is out of all later draws for good.

As many as you like, on any plan: the number of games is unlimited.

What the free “Discovery” plan leaves out is validating and printing the bingo cards. All paid plans include both, with no difference between them.

That depends on the country. We offer card printing, but it follows no regulation: if your country sets rules, our cards most likely do not meet them.

It is up to you to find out.